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Refund & Cancellation Policy

What you need to know about refund, cancellation and delivery for VECDC services.

Last updated: 2026

This page is an English translation provided for convenience. The Turkish version is the authoritative text for language purposes; in the event of any conflict or ambiguity between the two versions, the Turkish version prevails.

1. Refund Policy

As VECDC CLOUD AND CONSULTANCY LIMITED ("VECDC"), we offer our customers a transparent refund policy consistent with applicable law. Refund requests are evaluated in accordance with the following terms.

Our virtual server (VPS/VDS), dedicated server and consulting services are performed instantly upon order and payment confirmation, once access details have been delivered. As stated in our Distance Sales Agreement, the right-of-withdrawal exception under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 applies to services of this nature; once a service becomes active, no refund is issued. Your first VPS/VDS order is the sole exception, covered by the 24-hour satisfaction guarantee described in Section 2 below.

If you have a refund request and the service has not yet been set up/activated, or if VECDC is unable to deliver a service for reasons attributable to VECDC, please contact us at [email protected] or via your customer panel; any amount deemed appropriate will be refunded through the original payment method (credit card, bank transfer/EFT, etc.).

2. First-Order 24-Hour Satisfaction Guarantee

For customers trying VECDC for the first time, we offer a 24-hour satisfaction guarantee on your first Virtual Server (VPS/VDS) order. If you request a refund within 24 hours of the service's activation, via [email protected] or your customer panel, we will refund your payment in full.

This guarantee applies once per account, to the first VPS/VDS order only, and does not cover the following:

  • Accounts in violation of the Acceptable Use Policy (spam, malware, unauthorized scanning, etc.) or subject to an abuse complaint
  • Accounts with an additional/dedicated IP allocation or a consumed IP reputation
  • Orders where a third-party license has been activated (SSL certificate, control panel such as cPanel/DirectAdmin/Plesk)
  • Accounts that have significantly exceeded their allocated traffic/bandwidth quota
  • Second and subsequent VPS/VDS orders (a first order placed at the standard package pricing listed on the site is covered by this guarantee)

Requests outside these exclusions are refunded in full within the 24-hour window; after that window, the general refund terms in Section 1 apply.

3. Non-Refundable Services

The following services and products are excluded from refund and exchange because they are activated upon delivery or are subject to third-party licensing/registration processes (except for VPS/VDS requests covered by the first-order satisfaction guarantee in Section 2):

  • Virtual Server (VPS/VDS) and Dedicated Server services
  • Consulting services (once work has commenced)
  • SSL certificates
  • Dedicated/additional IP allocations
  • Control panel licenses such as cPanel, DirectAdmin, Plesk
  • Discounted and promotional services

SSL certificates, control panel licenses and IP allocations are processed instantly by relevant third-party providers (certificate authorities, license distributors, etc.) and are therefore non-refundable and non-exchangeable. We recommend confirming your requirements and choices carefully before purchasing these services.

4. Cancellation Policy

To cancel a service at the end of its renewal period, log in to your Customer Panel and use the Cancel Package option under the My Services tab.

Once you submit a cancellation, no new invoice is generated for the next billing period and the service is terminated at the end of the term. Your service remains active and usable until the end of the current billing period; the account and related data are closed once the term ends.

Requests to refund early cancellations or unused remaining term are not accepted. Details regarding cancellation are set out in the termination provisions of the Terms of Service.

5. Payment and Credit Card Statement

Payments made by credit/debit card appear on your card statement under the descriptor VECDC.COM. If you notice a transaction on your statement that you do not recognize, please contact us at [email protected] before filing a dispute/chargeback so that we can promptly verify the transaction and provide you with the relevant information.

6. Setup and Delivery Times

Delivery time for a service depends on the service type and payment method:

  • Credit card payment (Virtual Server): Setup is fully automatic. Your access details (IP address, root/administrator password, panel information, etc.) are sent immediately by the system to your registered email address.
  • Bank transfer/EFT payment (Virtual Server): After making your payment, you must log in to your Customer Panel and submit a Payment Notification. Once your notification reaches us, setup is completed within 8 (eight) hours at the latest and your access details are sent by email.
  • Dedicated Server: As physical hardware must be prepared and commissioned, setup is typically completed within a few hours to 1 business day following order confirmation.

Delivery times may occasionally vary due to high demand or technical reasons; in such cases, our customer service team will notify you.

7. Warranty and Contact

Warranty terms: Terms of use, warranty scope and legal obligations are set out in detail on our Terms of Service page.

Contact: For questions regarding refunds, cancellations, delivery or general terms, you can write to [email protected]. You may also open a support ticket through your customer panel.